Sydney Airport International Terminal drive with curbside road and planted median in the foreground

Parking Help · Mascot T1

Contact our Sydney Airport parking team

Name: Sydney Airport Parking Guide
Address: Level 3, International Terminal 1, Mascot, 2020, AU
Telephone: +61 2 9667 9111

Have a question about parking at Sydney Airport? Whether it's which car park suits your terminal or how the Blu Emu shuttle connects to T2 and T3, we're happy to help. Send an enquiry through the form on this page, or call us directly.

Send your parking question Call +61 2 9667 9111

Sydney Airport Parking Guide

Level 3 · Intl Terminal 1

Mascot NSW 2020 · Open 24/7

How to reach us

Three ways to get a parking answer

You can call us on +61 2 9667 9111. For detailed questions, the enquiry form on this page is usually the better route, because you can set out your flight details and what you need to know in one message. If your question is about a specific car park, tell us which terminal you're flying from and your travel dates — that lets us point you to the right guide or answer directly.

By phone

Call the office

The fastest route if your trip is imminent. Open 24 hours, seven days a week.

+61 2 9667 9111

By form

Send an enquiry

Set out your flight details and what you need to know in one message. Best for detailed questions about long stays, multiple travellers, or comparing options.

Jump to the form

By email

Write to us

For anything that doesn't need a same-day reply.

[email protected]

Where we are

Based at the international terminal

Our address is Level 3, International Terminal 1, Mascot NSW 2020, Australia. We're based at the international terminal, which is handy for staying on top of how the car parks actually operate.

If you're looking for a car park rather than our office, the parking map page has the layout and access routes you need. Our location isn't a car park entrance, so don't route your trip through it.

Address

Level 3, International Terminal 1

Mascot NSW 2020, Australia

Hours

Open 24 hours, 7 days a week

Phone

+61 2 9667 9111

[email protected]

See the parking map and access routes

What to include in your message

Help us answer in one reply

The more context you give, the less back-and-forth we need. Here's what makes a parking question easy to answer.

Terminal

Which terminal you're flying from — T1 International, T2 or T3 Domestic

Flight date

Your departure date and roughly how long you'll be away

Priority

Whether convenience or cost matters more to you when comparing options

Arrival time

Flight arrival time for pick-up or drop-off questions — where free parking windows apply, timing decides whether you'll pay anything at all

Send your parking question

We aim to respond within a day or two. For imminent trips, calling +61 2 9667 9111 is faster.

Car park stairwell with concrete steps and metal railings under overcast light

When to contact us

Questions worth sending

Get in touch if you're unsure which car park fits your terminal, how long a transfer takes, or how pre-booking differs from drive-up pricing. We also welcome corrections if a detail in one of our guides doesn't match what you found.

For booking changes to an existing reservation, contact the car park operator directly. We're a guide, not the operator, so we can't alter a booking. We can help you understand how the options compare.

How quickly we reply

Response time

We aim to respond within a day or two. Complex questions about long stays, multiple travellers, or unusual arrival times may take a little longer, since they often need a closer look at the options.

If your trip is imminent, calling us on +61 2 9667 9111 is the faster route. For everything else, the form works well.

Before you write

Check these first

It's worth checking the guide that matches your trip before writing. The international T1, domestic T2 and T3, and long-term parking pages answer most of what travellers ask, including walk times, shuttle connections, and booking steps. If your question is still open after reading, send it over — we'd rather answer a good question than have you guess at the car park gate.

Can you change or cancel my existing parking booking?

No. We're a guide, not the car park operator, so we can't alter a booking. For changes to an existing reservation, contact the operator you booked with directly. We can help you understand how the options compare before you book.

Which terminal should I park at?

It depends on where you're flying from. T1 International passengers generally use P7 or Blu Emu. T2 and T3 Domestic passengers use P3 or Blu Emu with a shuttle connection. Tell us your terminal and travel dates, and we'll point you to the right guide.

How long does the Blu Emu shuttle take?

The Blu Emu shuttle connects the long-term car park to both T1 International and the T2/T3 Domestic precinct. Transfer times vary with traffic and time of day. Our long-term parking page walks through what to expect, including how the shuttle connects to T2 and T3.

Is your office a car park entrance?

No. Our Level 3 office at International Terminal 1 is our workspace, not a car park entry point. Don't route your trip through it. For car park layouts and access routes, the parking map page has what you need.

Guides that answer most parking questions

Each guide covers walk times, shuttle connections, and booking steps for its terminal. If your question is still open after reading, send it over.